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FSP guys

Freeway Service Patrol (FSP)

The Freeways Service Patrol (FSP) Program is offered in partnership by the San Bernardino County Transportation Authority (SBCTA), California Highway Patrol (CHP), and California Department of Transportation (Caltrans).  The goal of this partnership and of the FSP Program is to keep the freeways moving and reduce the chance of secondary accidents. The San Bernardino County FSP began full-time operations in January of 2006. 

FSP is a roving team of tow trucks that travel on select San Bernardino County freeways, during peak commute hours, to assist motorists with car trouble.  From changing a flat tire to providing minor mechanical assistance, FSP drivers provide a variety of services at no cost.  If the repair cannot be made within a short period of time, the FSP driver will tow the vehicle off of the freeway to a location designated by CHP.
FSP logo

PLEASE NOTE:  FSP services cannot be requested by contacting the SBCTA.  In case of an emergency please dial 9-1-1. For non-emergency FSP services please call the CHP dispatch public line at (909) 428-5400 or use the nearest Call Box if you feel safe in doing so. 

Remember, always remain in an area where you feel safe.
  • Hours of Operation

    FSP services are provided Monday through Friday, except on certain holidays. The FSP Program operates in two shifts during the workweek to assist motorists during peak commute hours. 

    FSP HOURS OF OPERATION

    AM Shift – 5:30 a.m.–8:30 a.m.*
    PM Shift – 2:30 p.m.–6:30 p.m.*

    Friday Hours of Operation

    AM Shift – 5:30 a.m.–8:30 a.m.*
    PM Shift – 1:30 p.m.–6:30 p.m.*

    *Please note that service and coverage areas are subject to change without prior notice to the commuters.

  • Frequently Asked Questions

    • How do I use the FSP service?
      FSP tow trucks patrol select San Bernardino County freeways looking to help stranded motorists during specified service times.  FSP drivers also receive information from the CHP regarding cellular 911 and Call Box callers requesting assistance.
    • How can the FSP help?
      If you are stuck on the freeway because your vehicle stops running, FSP can:
      • Jump-start a dead battery
      • Refill your radiator and tape leaking hoses
      • Change a flat tire
      • Assist with other minor repairs
      If FSP cannot get your car going within a short period of time, it will be towed, at no charge, to a location designated by the CHP.
    • How can I recognize FSP?
      FSP logoAll FSP tow trucks are white and easily recognizable by the FSP logo on the doors. FSP drivers wear blue uniforms with yellow safety vests, all with the same FSP logo. Drivers also carry an identification card issued by the CHP.
    • Are FSP drivers certified?
      Yes. Drivers receive their certification after completing a CHP training program.
    • Can FSP tow me to a private repair facility or to my home?
      No. The FSP drivers can only tow vehicles to CHP-designated locations off the freeway. Also, FSP drivers cannot recommend service companies or repair/body shops.
    • Can I pay or tip the tow truck driver?
      No. Drivers are not allowed to accept any compensation, including tips or gratuities.
  • FSP Driver Awards

    Each year the SBCTA recognizes drivers that have shown excellence in all areas of the program.  Award categories include Rookie of the Year, Most Accurate, Public Choice, Driver of Excellence, and Top Driver.

    Awards are based on the following criteria:

    • The driver must perform a minimum of 1,000 assists in the prior calendar year.
    • The driver must not have any “write-ups” during the period.  “Write-Ups” occur when a driver does not follow FSP procedure.
    • The driver must not have any “late arrivals” when starting their Beat.
    • The driver’s accuracy rating when entering assist data into the data device must be extremely high, with approximately less than a one percent error rate.
    • The driver received numerous compliments from the motorists they assisted.

    The latest winners were recognized by the agency’s Board of Directors on April 5, 2017 for their outstanding efforts, high level of professionalism, and customer service to stranded motorists along San Bernardino County Freeways.  The drivers were also recognized at the March 14, 2017 FSP quarterly drivers meeting by agency FSP program management, CHP, and their peers.

     From left to right: Joshua Pack, Alex Estudillo, Leo Varela, Dominic Fontentot
    From left to right: Joshua Pack, Alex Estudillo, Leo Varela, Dominic Fontentot

    The following drivers were recognized at the March 14, 2017 FSP quarterly drivers meeting by SBCTA FSP program management, CHP, and their peers for their outstanding efforts, high level of professionalism, and the excellent customer service they provided to stranded motorists along San Bernardino County freeways:

    Top Driver: Enrique Razo
    Navarro'sTowing (Fontana)
    Enrique has been with the San Bernardino FSP Program for nearly three years and assisted more than 2,700 motorists during the 2016 calendar year.

    Driver of Excellence: Leobardo Varela
    Navarro's Towing (Fontana)
    Leo has been with the San Bernardino FSP Program for more than five years and assisted more than 1,000 motorists during the 2016 calendar year.

    Driver of Excellence: Alejandro Estudillo
    Pepe's Towing (Colton)
    Alejandro has been with the San Bernardino FSP Program for more than five years and assisted more than 1,900 motorists during the 2016 calendar year.

    Driver of Excellence: Joshua Pack
    Pepe’s Towing (Colton)
    Joshua has been with the San Bernardino FSP Program for more than five years and assisted more than 1,400 motorists during the 2016 calendar year.

    Driver of Excellence: Dominic Fontenot
    Airport Mobil Towing (Ontario)
    Dominic has been with the San Bernardino FSP Program for nearly one year and assisted more than 1,200 motorists during the 2016 calendar year.

    These five FSP drivers collectively provided more than 8,000 motorist assists in 2016*. Congratulations to these five drivers and all the other drivers that help make the FSP Program in San Bernardino County a huge success.

    * The data described is the collection of the motorist information and assist information being provided. It is imperative to collect the most accurate information, as the data is submitted to Caltrans Sacramento on a yearly basis and is used for evaluation of the FSP Beat areas.

  • Testimonials

    “This has to be one of the best used resources of money ever! It was such a blessing to my daughter and I and we thank you so much for the help!”
    — January 2011

    “He was amazing! I was nervous, afraid, crying, and almost in panic. I had never been stranded on the freeway before with cars AND semis going by so fast and I was petrified. He was very calm, very pleasant, VERY caring, and professional.”
    — December 2010

    “He was great! I was concerned and somewhat frightened by having a blow-out from hitting debris on I-10. He was positive, courteous, reassuring, professional, and fast. Couldn't have asked for more. Thank you!”
    — June 2009

    “The service was excellent. The young man that helped me was very patient and very professional. I felt very safe with him. Thank God he saw me. My daughter was very scared. Thank-you for your services and the driver that helped me...bless his heart.”
    – April 2008

    “I don’t see any area of improvement. This is an AWESOME program. It may have saved my life. The gentleman helping me made me feel very at ease in a very stressful situation. I commend him on his professionalism. He went above his duty in trying to help me. Please also thank the person or persons who came up with this brilliant idea.”
    — December 2007

    “Service was fast and excellent. Keep up the good work! What a wonderful service!”
    — October 2006