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Freeway Service Patrol

Photo of a Freeway Service vehicle parked on the side of a highway behind a car

The Freeway Service Patrol (FSP) Program is offered in partnership by San Bernardino County Transportation Authority (SBCTA), California Highway Patrol (CHP), and California Department of Transportation (Caltrans). The goal of this partnership and of the FSP Program is to keep the freeways moving and reduce the chance of secondary accidents. FSP began full-time operations in January of 2006.

FSP is a roving team of tow trucks that travel on select San Bernardino County freeways, during peak commute hours, to assist motorists with car trouble. From changing a flat tire to providing minor mechanical assistance, FSP drivers provide a variety of services at no cost. If FSP cannot get your car going within a short period of time; it will be offered to be towed at no charge, to a location designated by the CHP.

Hours of Operation

FSP services are provided Monday through Friday, except on certain holidays. The FSP Program operates in two shifts during the workweek to assist motorists during peak commute hours.

FSP services cannot be requested by contacting the SBCTA. In case of an emergency please dial 9-1-1. For non-emergency FSP services, please call the CHP dispatch public line at (909) 428-5400 or use the nearest Call Box if you feel safe in doing so.

Remember, always remain in an area where you feel safe.

FSP HOURS OF OPERATION
Monday – Friday Hours of Operation:
AM Shift – 5:30 a.m. – 9 a.m.*
PM Shift – 2 p.m. – 7 p.m.

*Saturday/Sunday Hours of Operation:
10 a.m. – 6 p.m.*
*Please note that service and coverage areas are subject to change without prior notice

How do I use the FSP service?

FSP tow trucks patrol select San Bernardino County freeways looking to help stranded motorists during specified service times. FSP drivers also receive information from the CHP regarding cellular 911 and Call Box callers requesting assistance.

How can the FSP help?

  • If you are stuck on the freeway because your vehicle stops running, FSP can:
    • Jump-start a dead battery
    • Refill your radiator and tape leaking hoses
    • Change a flat tire
    • Assist with other minor repairs if FSP cannot get your car going within a short period of time, it will be towed at no charge to a location designated by the CHP.

How can I recognize FSP?

All FSP tow trucks are white and easily recognizable by the FSP logo on the doors. FSP drivers wear blue uniforms with yellow safety vests, all with the same FSP logo. Drivers also carry an identification card issued by the CHP.

Are FSP drivers certified?

Yes. Drivers receive their certification after completing a CHP training program.

Can FSP tow me to a private repair facility or to my home?

No. The FSP drivers can only tow vehicles to CHP-designated locations off the freeway. Also, FSP drivers cannot recommend service companies or repair/body shops.

Can I pay or tip the tow truck driver?

No. Drivers are not allowed to accept any compensation, including tips or gratuities.

FSP Driver Awards

Each year, SBCTA recognizes drivers that have shown excellence in all areas of the program. Award categories include Rookie of the Year, Most Assists, Most Accurate, Public Choice, Driver of Excellence and Top Driver.

Awards are based on the following criteria:

  • The driver must perform a minimum of 1,000 assists in the prior calendar year.
  • The driver must not have any “write-ups” during the period. “Write-Ups” occur when a driver does not follow FSP procedure.
  • The driver must not have any “late arrivals” when starting their shift.
  • The driver’s accuracy rating when entering assist data into the data device must be extremely high, with approximately less than a one percent error rate.
  • The driver received numerous compliments from the motorists they assisted.

On April 3, 2019, SBCTA Board of Directors recognized four of five of the top FSP drivers for their outstanding efforts, high-level of professionalism, and the excellent customer service they provided to stranded motorists along San Bernardino County freeways:

Top Driver: Jeffery Rangel of Navarro’s Towing in Fontana

Jeffrey has been with the San Bernardino FSP Program for nearly seven (7) years and assisted more than 2,200 motorists during the 2018 calendar year.

Driver of Excellence: David Acevedo of Royal Coaches Towing in Azusa

David has been with the San Bernardino FSP Program for more than two (2) years and assisted more than 2,700 motorists during the 2018 calendar year.

Most Assists: Jose Perez of Airport Mobil Towing in Ontario

Jose has been with the San Bernardino FSP Program for two (2) years and assisted more than 4,000 motorists during the 2018 calendar year.

Public Choice: German Fajardo of Royal Coaches Towing in Azusa

German has been with the San Bernardino FSP Program for more than three (3) years and assisted more than 3,800 motorists during the 2018 calendar year.

Rookie of the Year: George Gutierrez of Pepe’s Towing in Colton 

George has been with the San Bernardino FSP Program for less than one (1) year and assisted more than 2,000 motorists during the 2018 calendar year.

George Gutierrez, German Fajardo, David Acevedo, Jose Perez

Pictured from left to right: George Gutierrez, German Fajardo, David Acevedo, Jose Perez.

In calendar year 2018, the FSP program helped more than 60,000 motorists in San Bernardino County. The FSP program has received more than 13,000 survey comments from motorists that have been assisted by our FSP Drivers. Overall, 99.9% of motorists rated their FSP experience as excellent or good.

Testimonials

“Getting stuck on the freeway, I was terrified! A BIG thanks to your kind driver for his help at a time when I was in BIG trouble on the freeway in a very unsafe area. This is BEST tax dollars ever spent!”

“This driver was absolutely professional. He explained who he was, how the program works, and was ready to help me. He made sure I was safe the entire time! Without the help I received from this gentleman today; I would have been stranded for hours, missed my shift for work, and would have incurred costs I cannot afford at this time. I am very grateful for this program.”

“Outstanding! I have never met someone so helpful and courteous. Keep up the great work! San Bernardino County is very lucky to have this program!”

“The driver was phenomenal and very courteous. He made us feel safe in a very unsafe situation. We are so grateful for the Freeway Service Patrol Program.”

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