As communication technology continues to improve, San Bernardino County is working to update roadside assistance for the traveling public.
The two counties have begun the removal of outdated highway call boxes. The decision reflects the dramatic decline in call box usage resulting from widespread availability and the increasing capabilities of mobile phones.
Call boxes were originally installed in the 1980s and 90s to provide a way to report incidents or request roadside assistance but have seen a consistent drop in use over the last two decades. Recent data show that calls from these boxes account for less than 1% of all roadside communications in the region.
“Mobile phones and other technology have fundamentally changed how people access help on the road,” said Rick Denison, President of the San Bernardino County Transportation Authority. “Maintaining this outdated system no longer makes sense, particularly when we can invest those resources into more effective and modern safety measures.”
“At Verizon, we are committed to delivering unparalleled connectivity and peace of mind on every journey Californians take. As communication evolves beyond traditional call boxes, we’re proud to ensure Californians are connected when it matters most,” said Steven Keller, Verizon’s Pacific Market President.“We’re the first and only carrier to offer free satellite messaging on select devices, providing a critical lifeline for communication even in areas without cell service.”
Motorist traveling anywhere in the county are encouraged to be prepared by checking the vehicle’s condition, planning routes and rest stops, as well as packing essentials like water, snacks, and a first-aid kit.