Drivers who serve in SBCTA’s Freeway Service Patrol (FSP) program were recently recognized by the SBCTA Board of Directors. The FSP program began in 2006 and consists of a fleet of tow trucks that travel on selected San Bernardino County freeways during peak periods of congestion to assist motorists with their disabled cars. The program has demonstrated many benefits to the public by reducing the amount of time a motorist is in an unsafe condition and reducing traffic congestion. FSP drivers patrol more than 95 freeway miles along Interstates 10, 15 and 215, as well as State Routes 60 and 210. Since the start of program, FSP has assisted more than 728,000 motorists on San Bernardino County highways.
FSP drivers provide services such as flat tire changes, battery jump starts, locked keys in cars, providing a gallon of gas, as well as driver safety checks to see if a motorist is in need of assistance. In the 2021 calendar year, FSP drivers assisted more than 85,000 stranded motorists. Motorists that are helped by FSP drivers are all given a comment card to gage the level of service provided by drivers. The FSP received more than 1,200 comment cards in 2021, with 99.5% overall rating their experience excellent or good.
For the past ten years, the FSP program has recognized outstanding drivers for their excellence in providing assistance to motorists. For the 2021 year, five drivers were recognized by SBCTA, FSP program management, California Highway Patrol, as well as their peers for their outstanding efforts, high-level of professionalism and excellent customer service.
The 2021 FSP Program Driver Awardees were:
Congratulations to all the award winners, as well as all of the dedicated FSP program drivers for their excellent service to the motorists of San Bernardino County.