SBCOG Partners with CONFIRE, IEHP, and San Bernardino County Fire Chiefs for an Emergency Services Improvement Project

September 6, 2019

Last week, the Board approved a contract with Mission Critical Partners to complete the Optimizing Emergency Medical Dispatch Plan. This plan is part of the greater SBCOG Work Plan that provides a general overview for use of the funds in a 3-5 year timeframe for Council of Governments (COG) initiatives.

The goal of the Emergency Services Improvement Project is to support the overall system of health care in the region by improving the patient experience, maximizing the effectiveness and efficiency by reducing the overuse of the 911 system in San Bernardino County, and creating a new standard of best practices for non-urgent calls.

Mission Critical Partners role will be to research and provide additional solutions with current and emerging technology to connect responders and patients to the appropriate level of medical expertise, provide an alternative method to responding to low urgency calls into the Emergency Medical Services (EMS) line, and to measure their proposed alternatives success rate.

The contract amount totaling $156,797 is being funded by SBCOG, Consolidated Fire Agencies (CONFIRE), Inland Empire Health Plan (IEHP), and San Bernardino County Fire Chiefs.

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